Customer Feedback Evaluation

To assist us in the service we provide to you, it would be appreciated if you could take a few minutes to answer the questions below. This will enable us to use your views to find areas we may need to improve on, which will allow us to understand how to best accommodate your future needs and priorities.

Customer Details		Project Details
Company Name:		Project Name:
Customer Name:		Site Address:
		Start Date :
		Finish Date :

 

1	Were you happy with the initial site set up and mobilisation (lead time, visual impression of the site)? (Please tick one box)

Your answer:	Additional comments:
Extremely satisfied Very Satisfied Slightly satisfied Slightly dissatisfied Very dissatisfied Extremely dissatisfied

 

2	Did Pexhurst satisfy you with their understanding of project requirements, including products and services? (Please tick one box)

Your answer:	Additional comments:
Extremely satisfied Very Satisfied Slightly satisfied Slightly dissatisfied Very dissatisfied Extremely dissatisfied

 

3	Were you satisfied with site cleanliness, during a project or works and on completion of a project or works? (Please tick one box for each section)

During:	Completion:	Additional comments:
Extremely satisfied Very Satisfied Slightly satisfied Slightly dissatisfied Very dissatisfied Extremely dissatisfied	Extremely satisfied Very Satisfied Slightly satisfied Slightly dissatisfied Very dissatisfied Extremely dissatisfied

 

4	Were you satisfied in the way all Pexhurst’s construction team kept you up to date during the project or works and at key stages or milestones? (Please tick one box)

Your answer:	Additional comments:
Extremely satisfied Very Satisfied Slightly satisfied Slightly dissatisfied Very dissatisfied Extremely dissatisfied

 

5	Did you receive regular Pexhurst progress reports?

Your answer:	Additional comments:
Yes No

 

6	If there were any specific problems during projects or works, were you satisfied in the way your problem was handled? (Please tick one box)

Your answer:	Additional comments:
Extremely satisfied Very Satisfied Slightly satisfied Slightly dissatisfied Very dissatisfied Extremely dissatisfied

 

7	Did Pexhurst provide prompt and acceptable response times to changes and RFI’s? (Please tick one box for each section)

Your answer:	Additional comments:
Extremely satisfied Very Satisfied Slightly satisfied Slightly dissatisfied Very dissatisfied Extremely dissatisfied

 

8	How would you grade the Health and Safety effectiveness on site? (Please tick one box)

Your answer:	Additional comments:
Extremely satisfied Very Satisfied Slightly satisfied Slightly dissatisfied Very dissatisfied Extremely dissatisfied

 

9	Where applicable, would you grade our awareness of and responsibility to the environment particularly regarding waste management, energy use, dust, noise, etc?” (Please tick one box)

Your answer:	Additional comments:
Extremely satisfied Very Satisfied Slightly satisfied Slightly dissatisfied Very dissatisfied Extremely dissatisfied

 

10	Were you site inducted on your first and subsequent visits?

Your answer:	Additional comments:
Yes No

 

11	On completion of projects or works, were you satisfied with the standard of work achieved to a “snag-free” finish? (Please tick one box)

Your answer:	Additional comments:
Extremely satisfied Very Satisfied Slightly satisfied Slightly dissatisfied Very dissatisfied Extremely dissatisfied

 

12	Did you receive draft O&M on completion?

Your answer:	Additional comments:
Yes No

 

13	Did Pexhurst’s staff treat you in a friendly, professional manner, making you feel at ease?

Your answer:	Additional comments:
Extremely satisfied Very Satisfied Slightly satisfied Slightly dissatisfied Very dissatisfied Extremely dissatisfied

 

14	Did you find Pexhurst’s construction team managed the works programme to your expectations, including direct / nominated suppliers? (Please tick one)

Your answer:	Additional comments:
Extremely satisfied Very Satisfied Slightly satisfied Slightly dissatisfied Very dissatisfied Extremely dissatisfied

 

15	Overall, how satisfied were you with the service you received from Pexhurst? (Please tick one box)

Your answer:	Additional comments:
Extremely satisfied Very Satisfied Slightly satisfied Slightly dissatisfied Very dissatisfied Extremely dissatisfied

 

16	If asked, would you recommend Pexhurst in the future?

Your answer:	Who have you recommended Pexhurst to in the past? (not compulsory)
Yes No

 

17	If there were any areas in which we could improve our services to you, what would they be? (i.e. additional services)

 

18	Are there any areas of pricing that you feel Pexhurst could improve to make us more competitive?

Your answer:	Others:
Mechanical Heating and ventilation Electrical Decorations and finishes Floor finishes Partitions and doors Specialist joinery Others

 

19	Have you previously received Pexhurst’s newsletter, brochure or e-shot?

Have you previously received Pexhurst’s newsletter, brochure or e-shot?
Yes No
Would you prefer to receive communications via hard copy in the post, via email or a combination of both?
Hard Copy (Post) Email Both

 

Thank you for your co-operation.